Refund policy

Effective Date: July 11, 2026

At U DEN, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of the date of delivery.

To be eligible for a return, the item must:

Be unused, unwashed, and in its original condition.
Have all original tags and packaging intact.
Not be damaged, altered, or worn.
Be accompanied by a valid order confirmation or invoice.

Items that do not meet these conditions may not be eligible for a return or refund.

Non-Returnable Items

The following items are not eligible for return:

Products purchased during clearance or final sale.
Gift cards.
Products damaged due to misuse or improper handling by the customer.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund via email.

If your return is approved, the refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchange

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or exchange after verifying the issue.

Return Shipping

If the return is due to a defective, damaged, or incorrect product sent by U DEN, we will bear the return shipping cost.

For returns due to a change of mind, incorrect size selection, or any customer-related reason, the customer may be responsible for the return shipping charges.

How to Request a Return

To initiate a return, please email us with your:

Order Number
Full Name
Reason for Return
Photos of the product (if damaged or incorrect)

Email: udenbyzventures@gmail.com

Our support team will guide you through the return process.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at: