Shipping Policy

Effective Date: July 11, 2026

At U DEN, we're committed to delivering your orders quickly, safely, and with care. Please review our Shipping Policy below for details on order processing, shipping methods, delivery timelines, and more.

1. Order Processing

• All orders are processed within 1–3 business days (excluding weekends and public holidays).

• Once your order is placed, you will receive an order confirmation email.

• After your order has been shipped, you will receive a shipping confirmation email with a tracking number.

• During peak seasons, sales, or promotional events, order processing may take slightly longer than usual.

2. Shipping Rates & Delivery Estimates

Shipping charges, if applicable, will be calculated and displayed during checkout.

Estimated Delivery Times:

• Within India: 3–7 business days

• International Orders: 7–21 business days (depending on the destination and customs clearance)

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, customs procedures, or other unforeseen circumstances.

3. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number, allowing you to monitor your shipment in real time.

4. Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, import taxes, or additional charges imposed by their country's customs authorities.

U DEN is not responsible for these charges. Please check with your local customs office before placing an international order.

5. Shipping Restrictions

We currently ship across India and to selected international destinations.

If we are unable to deliver to your location, we will notify you promptly and issue a full refund if payment has already been received.

6. Lost, Stolen, or Damaged Packages

Once your order has been handed over to the shipping carrier, U DEN is not responsible for delays, lost, or stolen packages.

If your package arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged product. We will review the issue and assist you with an appropriate resolution.

7. Address Accuracy

Please ensure that your shipping address and contact details are accurate before completing your purchase.

U DEN is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

8. Delivery Delays

While we strive to deliver every order on time, unexpected delays may occur due to weather conditions, courier service disruptions, natural disasters, public holidays, or other events beyond our control.

We appreciate your patience and understanding in such situations.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

U DEN
Email: udenbyzventures@gmail.com

Thank you for choosing U DEN. We appreciate your trust and look forward to delivering premium fashion with a smooth and reliable shopping experience.